Frequently Asked Questions

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Do you accept returns/exchanges?

As a very small business I do not offer routine returns and exchanges. 

I will always kindly consider each situation on a case by case basis.

Refunds and/or exchanges are available for items that are damaged. In order to receive a refund or replacement you will need to contact me after receiving the damaged item. You may be required to ship the damaged item back to me and I will replace the item or issue a refund. 

If your stretch bracelet breaks please contact me to discuss this.

If a return or exchange is granted for the reasons above the buyer must return the item at their own expense.

Please inform me if you have any problems or general concerns with your order. I want you to be satisfied. If for any reason you are unhappy with your order please contact me before leaving feedback. 

How do I know what size bracelet to order?

For a best fit please measure the smallest part of your wrist and add about a half to a full inch depending on fit preference. Please contact me for recommendations and sizing questions.

Extra Small 6.5 inches (wrist size under 6 inches)
Small 7 inches (wrist size 6-6.5 inches)
Medium 7.5 inches (wrist size 6.5-7 inches)
Large 8 inches (wrist size 7-7.5 inches)

How do I use diffuser jewelry?

To use the the essential oil diffusing lava rocks add a few drops of your favorite oils every day. Add more oils at any time and a different oil each day. The aroma will diffuse for hours.

What is to best way to put on and take off my stretch bracelet(s)?

When putting on and taking off your stretch bracelets it is best to roll them over the hand rather than to pull them on or off of your wrist.

Can I wear my jewelry while swimming, playing sports, or exercising?

Please refrain from wearing your jewelry while swimming, engaging in extremely intense sports, contact sports, or strenuous exercise.

How do I clean my jewelry?

If your jewelry becomes visibly soiled please gently clean it with a damp cloth. Avoid the use of chemical cleaners.

I’ve heard of cleansing and charging gemstones. Why do I need to do this? How do I do this?

All gemstone jewelry is cleansed and charged prior to being packaged and shipped. In order to experience the full benefits of your stones is important to continue to cleanse and charge your jewelry. To do this place your jewelry in the moonlight or sunlight. There are other methods of cleansing gemstones but they may not be advised for jewelry.

Is this jewelry intended for infants and children?

This jewelry is not intended for infants and children because small beads are a known choking hazard. Death is a serious risk of choking. If you order or request a bracelet for an infant or child you are doing so at your own risk.

What happens when I mark an order as a gift?

Marking an order as a gift removes pricing information; it does not provide gift wrapping.

Message to buyers:

Thank you so very much for your Ezzy to Eden purchase. Because all of my jewelry is made to order, all orders are shipped with in 3-5 business days.